Mediatti Broadband Communications
How to preform a Converter box scan
How do I connect my Digital Conveter Box?
What are some things that slow my connection down!
What does the modem and power supply look like?
Where are your offices located?
Kadena Air Base Bldg 403 (Between the Commissary and Movie Theater)
Open Monday to Friday 7:30am - 5:30PM
Camp Foster Bldg 5971 (Above Typhoon Motors)
Open Monday to Friday 8:30am - 5:30PM
Camp Hansen Bldg 403 (Between PX and the Palms Club)
Open Monday to Friday 8:30am - 5:30PM (Closed 1:30PM - 2:30PM)
Camp Courtney Bldg 4303 (Across from the food court)
Tuesday and Thursday 8:30am - 5:30PM (Closed 1:00PM - 1:30PM)
Camp Kinser Bldg 107 (Inside the Housing BLDG)
Open Monday, Wednesday, and Friday 8:30am - 5:30PM
Where are the payment drop boxes located?
Camp Hansen At the USO
Camp Schwab At the USO
Camp Courtney At the Courtney Office
Torii Station At the Post Office, Bldg 226
Kadena Air Air Base At the Kadena Office
Camp Foster Outside the gate of the Camp Foster Office
MCAS Futenma At the USO
Camp Kinser At the Surfside entrance to the left
Why can't I call any of the field offices?
Due to high customer volume, these offices are for walk in customers only
All telephone inquires can be directed to the main Kadena line at 959-2907,
How can I sign up for Cable and Internet?
Order Cable and Internet by visiting any of our offices or by calling 959-2907
What should I do if I have a problem with my Cable and Internet?
Please call customer service at 959-2907 24 hours daily
Who do I call if it's after hours and my Cable TV and Internet are both out?
Please call 959-2907 , this answering machine is checked after hours for area outages
What is your mailing address?
Mediatti Broadband Communications
Building 403, Unit 5265
APO, AP 96368-5265
Do we have to pay a deposit for equipment and whose responsibility is it?
The Modem and Converter box are issued at no additional charge to customers
aboard Okinawa on a full tour of duty. TDY/TAD personnel are required to leave a $65 deposit
for modem and power supply, and a $75 deposit for cable box. Deposits are fully refundable upon cancellation of service.
The equipment becomes the responsibility of the customer who is receiving service.
Therefore, the customer should ensure that the equipment is never swapped with another customer and
remains in good condition. There is a $50 fee for each piece of damaged equipment.
When must the equipment be returned?
Equipment should be returned upon disconnection of service. If the disconnection is temporary (2 months or less for customers vacationing off island or TAD/TDY), then the equipment remains in the customer's possession and they are still responsible for it's safekeeping.
